For those that don’t already know. I was lucky enough to attend the 2011 Personal Democracy Forum after winning one of the 2011 Google Fellowships. After meeting amazing people and learning a ton, I am working on a series of posts on my thoughts from the conference.
When you bring up government and new media, the mind jumps to some of the cool public-facing stuff coming out of the executive branch (Whitehouse.gov, West Wing Week, etc.). However, it was clear at PDF that there are an increasing number of smart people within the Government working hard to improve things at every level. Not just using communications tools to help citizens connect with their government, but also using them to help government employees talk to each other and break down bureaucratic barriers. While it was clear most of them are facing an uphill battle, the relatively large number of local, state and federal employees who were at the conference (not just as speakers) shows how many smart and dedicated public servants are up to the task. The highlight of the Gov 2.0 speakers was Vivek Kundra, who talked about the success the federal government has already had:
Besides Kundra, there were a few other high-ranking plenary speakers. I had no idea that Senator Kristen Gillibrand (D-NY) was such a leader in pushing for transparency within the Senate. Also, Rep. Jason Chaffetz (R-UT) seemed to have some well-intentioned ideas around using more technology, but I was disappointed that he didn’t seem willing to credit the administration with any success. He does have an outstanding Twitter handle: @jasoninthehouse.
Beyond just the main speakers, I went to one of the breakout sessions on Gov 2.0. The session, titled “Changing the Government From the Inside”, featured a number of staff from federal agencies as well as the new media director for the city of New York (full list here). I found this panel particularly illuminating and frustrating. All of the speakers were smart, doing amazing work, and stymied at seemingly every turn by competing interests and bureaucracy. My favorite panelist was Richard Boly, (@Beaurichly) the director of the State Department’s Office of eDiplomacy. He discussed a variety of projects designed to help the State Department communicate internally that are built inside the secure firewall. These included Diplopedia, an internal Wiki, and the recently launched Corridor, a sort-of Linkedin for diplomats. I had never thought about the degree to which creating internal tools can be even more important than external ones in changing the culture of an agency (or company, campaign, etc). Boly elaborated on his panel remarks in a plenary talk later in the day:
It is great to see these kinds of success stories, but based on what I heard on the panel, they seemed to be the exception rather than the norm. It was also frustrating to see that it is still very hard to get involved in the process (If you aren’t Anil Dash or Jeff Jarvis). As someone with an interest in international relations and some experience doing internet-y things, I asked Boly after the panel what kinds of career options there might be short of joining the foreign service. The answer? Not many. It is either commit to the State Department for a big chunk of your career or wait until you are much older and there are some unpaid fellowships (Even those are mostly for academics). There have to be ways to make it easier to move between government and the private sector during one’s career. Political appointees do it (and it does raise a lot of ethical questions), but people who are doing most of the hard work of governance don’t. That means that innovation from within Government stays in Government, while innovation in the private sector stays in the private sector. As it continues to innovate, government will need more digital strategists, internal project managers, designers, and coders, and the need for career flexibility will get more important.
While it was particularly interesting to me and there was an entire track dedicated to it, the topic of Government 2.0 (or egovernment, or We-government, or whatever) clearly didn’t have much juice at the conference. The real buzz was around global activism. You could feel palpable excitement during the plenary speakers on that topic and it was the small audience for the panel I attended was mostly made up of new media directors for various government agencies. On the one hand, this stinks. If the tech community moves on to the next shiny object now that President Obama has been in office and whitehouse.gov is built on Drupal, we risk the gains we have made or the ability to make more progress. On the other hand, maybe this is a good thing. It seems that for the first time, we have smart and strong new media advocates at almost every level of government. It isn’t sexy, but they are working through the hard slog of creating institutional reform and maybe they could use some space. It doesn’t need to be sexy, it is more important to be seen as grudgingly essential. And really, you can set up as many Twitter accounts or a Facebook pages as you want, without those internal reforms, you really aren’t changing anything.